Shopify · Returns operations

Control refund risk before it hits your margin.

ReturnGuard AI brings return requests into a single review surface—scored, explainable, and auditable—so finance and support stay aligned without leaving Shopify Admin.

See interface

Embedded app
Return-level queue
Audit-friendly history

admin.shopify.com · Returns

Returns queue

Today · 12 open

Live sync

Portfolio risk index

Weighted by value & velocity

#RMA-1048Order #4812High risk

#RMA-1031Order #4798Review

#RMA-1026Order #4791Approved

31%Fewer high-risk refunds settled without review

4.8hMedian time saved on triage per merchant / week

92%Return cases auto-routed with a clear risk band

Platform

Everything your team needs to decide faster.

Purpose-built for merchants who treat returns as a margin line item—not an afterthought.

Real Shopify returns

Each row ties to a live Return in Admin—status, line context, and parent order in one place.

Explainable risk scoring

Value, payment state, fulfillment, and customer signals surface as reasons, not a black box.

Playbooks that match your policy

No-code rules for thresholds, repeat patterns, and escalation—without leaving the embedded app.

Decision trail & analytics

Approvals, holds, and reviews are recorded for compliance, coaching, and trending dashboards.

Billing-ready plans

Starter to scale tiers so you can align packaging with how serious the merchant is about refunds.

Built for embedded Admin

Runs where your team already works—Polaris-aligned UI inside Shopify without context switching.

Simple, transparent pricing

Predictable monthly pricing. All plans include a 21-day free trial. You stay in full control of every refund decision.

Starter

$9/mo

Up to 250 scored returns / month

Larger queue pages (50 rows)
Everything in Free tier
Explainable risk scoring & alerts

Standard email support

Install on Shopify

From install to disciplined triage—in three moves.

01
Connect & scope
Install on your dev or production shop; approvals use standard Shopify OAuth and scopes.
02
Tune thresholds
Adjust review and hold bands, playbook rules, and what “risky” means for your catalog.
03
Operate the queue
Triage returns, log decisions in one click, export or analyze without spreadsheets.

Ready to tighten your return posture?

Start on a development store, validate your playbook, then roll out to production when your team is aligned.

Install on Shopify Explore capabilities