Real Shopify returns
Each row ties to a live Return in Admin—status, line context, and parent order in one place.
Shopify · Returns operations
Control refund risk before it hits your margin.
ReturnGuard AI brings return requests into a single review surface—scored, explainable, and auditable—so finance and support stay aligned without leaving Shopify Admin.
- Embedded app
- Return-level queue
- Audit-friendly history
admin.shopify.com · Returns
Portfolio risk index
87
Weighted by value & velocity
#RMA-1048Order #4812High risk
#RMA-1031Order #4798Review
#RMA-1026Order #4791Approved
31%Fewer high-risk refunds settled without review
4.8hMedian time saved on triage per merchant / week
92%Return cases auto-routed with a clear risk band
Platform
Everything your team needs to decide faster.
Purpose-built for merchants who treat returns as a margin line item—not an afterthought.
Explainable risk scoring
Value, payment state, fulfillment, and customer signals surface as reasons, not a black box.
Playbooks that match your policy
No-code rules for thresholds, repeat patterns, and escalation—without leaving the embedded app.
Decision trail & analytics
Approvals, holds, and reviews are recorded for compliance, coaching, and trending dashboards.
Billing-ready plans
Starter to scale tiers so you can align packaging with how serious the merchant is about refunds.
Built for embedded Admin
Runs where your team already works—Polaris-aligned UI inside Shopify without context switching.
How it works
From install to disciplined triage—in three moves.
- 01
Connect & scope
Install on your dev or production shop; approvals use standard Shopify OAuth and scopes.
- 02
Tune thresholds
Adjust review and hold bands, playbook rules, and what “risky” means for your catalog.
- 03
Operate the queue
Triage returns, log decisions in one click, export or analyze without spreadsheets.
Ready to tighten your return posture?
Start on a development store, validate your playbook, then roll out to production when your team is aligned.